Plan Assist

Emergency Claims Contacts

Please report all home and commercial insurance claims to your relevant Plan department first.

If in the event of an emergency, you are unable to contact us, you should contact your insurer’s claim help line number via the details below. Where stated only a general enquiry number is available. Your insurance company may not be able to provide any claims assistance until you have reported it to the relevant Plan department.

When calling please have your policy number to hand, and state the type of policy you have.

If temporary repairs are needed to prevent further loss, you should arrange for them to be done immediately. Keep any bills as they may form part of your claim.

You should not proceed with non-urgent repairs until you have obtained authorisation from insurers.

Allianz Cornhill

Home Insurance 24 hour Claims Helpline 0845 073 1114

General: 01483 568161

Anglo Pacific Consultants (London) Ltd

General: 020-8597-5656

AXA Insurance

Household Insurance Claims: 0870 556 1161

Commercial Insurance Claims: 01440 714 714

Casualty & General Insurance Company (Europe) Limited

Claims Helpline: 0207 816 7171

Fortis Insurance

Household Insurance 24 hour Claims Helpline 08701 222021

Commercial Insurance 24 hour Claims Helpline 08701 222025

Groupama

Commercial Insurance Claims- 0870 600 2123

Household Insurance Claims- 0870 241 2719

Hiscox

Household Insurance: 0800 731 3639

Commercial Insurance: 0207 448 6606

Inghams Underwriting

Commercial Insurance Claims: 01902 392 930

Legal & General

Home Insurance Claims: 0870 900 5565

MMA Insurance plc

Home Insurance Claims: 08708 44 44 41

Commercial Insurance Claims: 08708 44 44 47

NIG

Household Insurance Claims 0870 010 0343

General 020 7656 6000

Northern Underwriters

General 0845 072 0224

Norwich Union

Home Insurance Claims 24 hour Helpline: 0800 678 999

Commercial Insurance 24 hour Helpline 0800 015 1498

Royal Sun Alliance

Household Insurance Claims Helpline 0117 302 0793

Commercial Insurance Claims Helpline: 0800 731 7600

Sutton Specialist Risks

General: 0117 930 0100

Towergate Northern Underwriters

General: 0845 072 0224

Tradex Insurance

Claims Helpline 0845 373 1300

Zurich Insurance

Household Insurance 24 hour Claims Helpline: 0845 712 5220

Commercial Insurance Claims Helpline: 08453 002055